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HP ProCurve Networking



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ProCurve’s solutions keep working long-term

How we support HP ProCurve Networking products & solutions: HP ProCurve Customer Care

HP also provides solutions to meet the advanced support needs of our customers:

  • Warranty uplifts and extensions through HP Care Packs for ProCurve
     
  • Installation and startup services through HP Care Packs for ProCurve
     
  • Hardware/software services including both proactive and reactive support service components and assigned support account management

Services Lifecycle Phases

Site Survey and Planning
Can enterprises tolerate gaps in coverage? Is 100% coverage necessary? It is essential to do an assessment of your wireless needs and coverage requirements to deliver a network that meets your business needs.

ProCurve and AirMagnet have established an alliance relationship to deliver assessment services through ProCurve partners. AirMagnet is an industry leader in tools and applications for monitoring and troubleshooting wireless LANs. Learn more.

Design and Implementation
ProCurve Partners are trained and certified in delivering consultative services to assist you in designing and implementing unified network. Locate a ProCurve partner nearest you.

We have developed an extensive Mobility Resource Center with guides and technical documentation to assist you in establishing the best network to meet your business needs.

To help customers in designing and implementing solutions, ProCurve has established a Network Design Center. Its services allow ProCurve Networking to be your network design partner, freeing you from the time-consuming task of developing the best network infrastructure to meet your current and future needs.

Mobility support
ProCurve’s post-sales support is an important value for customers – including implementation guides, manuals and network design. In addition, we have our industry leading ProCurve Lifetime Warranty on most products, with next-business-day product replacement available in most countries. Learn more.

Dedicated customer portal

Sign up for MyProCurve, a portal exclusively dedicated to supporting our customer with latest product updates and software downloads.


♦  For as long as you own the product, with next-business-day advance replacement (available in most countries). The following hardware products and their related family modules have a one-year warranty with extensions available: The ProCurve Routing Switch 9300m Series, ProCurve Switch 8100fl Series, ProCurve Access Control Server 745wl, and the ProCurve Network Access Controller 800. Standalone software may have a different warranty duration. For details, refer to the ProCurve Software License, Warranty, and Support booklet at: http://www.hp.com/rnd/support/warranty/index.htm

ProCurve’s secure unified wired and wireless solutions

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Mobility News

»  HP ProCurve Integrates Colubris Product Line; Announces New Wireless Product
»  HP ProCurve MultiService Access Point Series
»  The New 802.11n standard
»  ProCurve Networking by HP Services
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